Support

Email support@getwordhoard.com — a person reads it, and usually answers within a couple of days.

My words aren't on my other device

Syncing needs you to be signed in on both devices, with the same Apple ID. Go to You → Sign in with Apple on each, then tap Sync now.

If the row says “This server is running an older version that can't sync”, that is our problem and not yours — please email us.

How do I get the words off my e-reader?

On a Mac, the simplest way is the free Wordhoard E-reader Helper: plug the reader in, open the helper, and send the words to your phone. It is the only way on a Mac with a Kindle bought since about 2021, because the Finder cannot see those at all.

On Windows, or any other computer, you don't need it. In the app, go to You → Import from e-reader and follow the steps: copy one file off the reader, send it to your phone, and tap Choose file.

Importing is part of Wordhoard Unlimited.

I want to make flashcards for my child

On your phone: You → Sharing → Add someone. Type their name (that stays on your phone) and what they should call you (that is what the words are filed under on their phone). You'll get a code that lasts a day.

On theirs: You → Sharing → Someone gave you a code. They need Wordhoard installed and signed in.

Sending is part of Wordhoard Unlimited. Receiving is always free.

Someone is sending me words and I want them to stop

You → Sharing, find them under “Makes cards for you”, and tap Stop. It takes effect immediately, you do not need their agreement, and they are not told. Words already sent stay in your library and are yours to keep or delete.

How do I cancel my subscription?

Apple handles subscriptions, so it is done in iOS: Settings → your name → Subscriptions → Wordhoard. We cannot cancel it from our end.

Refunds also go through Apple, at reportaproblem.apple.com.

I paid, but the app says I haven't

Tap Restore purchases on the Wordhoard Unlimited screen. If you bought it with a different Apple ID, make sure the device is signed into the right account first. If someone in your Family bought Wordhoard Together, it covers you automatically — you do not need to restore anything.

A definition is wrong

Ordinary definitions come from Wiktionary, which anyone can correct — including you. Rewritten definitions are generated, and are occasionally wrong in the way generated text is. You can always tap a word and write the meaning yourself; what you type is what the card says.

Delete everything you have about me

You → Delete account, in the app. It removes your whole synced library, every sharing connection and your allowance counters from our server, immediately.

Your words stay on your phone — deleting the account does not delete your library. To remove that too, delete the app. Details in the privacy policy.

Something else

support@getwordhoard.com. If it's a bug, telling us what you tapped and what happened instead is enough — no need for anything technical.